Terms of Service

These Terms of Service govern your use of the Sirnex Tech website (sirnex.com.au) and the engagement of services provided by Sirnex Tech (ABN 32 643 053 704), operated by a sole trader based in Perth, Western Australia. By accessing our website or engaging our services, you agree to these terms. If you do not agree, please do not use our website or services. These terms are governed by the laws of Western Australia, Australia.

Sirnex Tech provides the following services: • Cloud IT Consulting — Azure, AWS, infrastructure architecture, cloud migration • AI Solutions — AI integration, automation, LLM consulting • Web Development — business websites, web applications, digital presence • IT Products — hardware, software and peripherals (where available) The specific scope, deliverables, timeline and pricing for each engagement will be agreed in writing (via email or a formal proposal) before work commences. Those written agreements form part of your contract with us.

All quotes provided are valid for 30 days from the date of issue unless otherwise stated. Prices are quoted in Australian Dollars (AUD) and are exclusive of GST unless stated otherwise. GST will be added where applicable. We reserve the right to revise pricing if the scope of work changes materially from the original brief. Any changes to scope will be discussed and agreed in writing before additional work proceeds.

Payment terms will be specified in your project agreement or invoice. Standard terms are: • A deposit may be required before work commences (typically 30–50% for larger projects) • Invoices are due within 14 days of the invoice date unless otherwise agreed • Late payments may attract interest at 10% per annum For IT product purchases, payment is required in full prior to order placement. We accept payment via bank transfer (EFT). Details will be provided on invoices.

Upon receipt of full payment, all custom work created specifically for you (such as website code, designs or documentation) becomes your property. Sirnex Tech retains ownership of: • Pre-existing tools, frameworks, templates and methodologies used in the delivery of services • Any work not paid for in full Third-party software, libraries and platforms remain subject to their own licences. We will advise you of any third-party licences that apply to your project.

To enable us to deliver services effectively, you agree to: • Provide accurate and complete information required for the project • Respond to requests for feedback, approvals or access in a timely manner • Ensure you have the legal right to use any content, images or materials you supply to us • Maintain appropriate security practices for any credentials or access we provide Delays caused by failure to meet these responsibilities may affect delivery timelines and may result in additional charges.

To the maximum extent permitted by Australian law: • Sirnex Tech's total liability to you for any claim arising from our services is limited to the total fees paid by you for the relevant service • We are not liable for any indirect, consequential, special or incidental loss or damage, including loss of profits, loss of data or business interruption • We do not guarantee that our services will be uninterrupted or error-free Nothing in these terms excludes any rights you may have under the Australian Consumer Law that cannot be excluded by contract.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have services re-performed if they fail to be of acceptable quality and the failure does not amount to a major failure.

Both parties agree to keep confidential any sensitive business information disclosed during the engagement, and not to disclose it to third parties without prior written consent, except where required by law. This obligation continues after the completion or termination of the engagement.

Either party may terminate a services engagement by providing written notice. Upon termination: • You are liable for payment of all work completed up to the termination date • Any deposit paid for work not yet commenced may be refunded at our discretion • Each party must return or destroy the other's confidential information We reserve the right to terminate immediately if you breach these terms or engage in unlawful conduct.

You may use sirnex.com.au for lawful purposes only. You must not: • Use the site in any way that violates applicable laws or regulations • Attempt to gain unauthorised access to any part of our systems • Transmit any harmful, offensive or disruptive content We reserve the right to restrict access to the website at any time without notice.

We may update these Terms of Service at any time. The current version will always be available at sirnex.com.au/terms. Continued use of our website or services following any update constitutes your acceptance of the revised terms.

These terms are governed by the laws of Western Australia, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Western Australia. For any questions or concerns about these terms, please contact us at hello@sirnex.com.au.